Refund policy

At Julezmaison, we want you to be satisfied with every purchase. If an item doesn't meet your expectations, you may return it within 14 calendar days of receiving your order.

Return Conditions

Items must be returned in new, unworn, and unwashed condition, with original tags and packaging intact. For hygiene reasons, intimate apparel and opened accessories are not eligible for return. If you received a defective or incorrect item, please contact us immediately. We will cover the return shipping cost and prioritize your case.

Return Process

Email info@julezmaison.com with the subject line "Return Request + Order Number."

Include the following in your email: purchase location and date, proof of purchase (order confirmation screenshot or invoice), product photos, and the reason for your return.

We will respond within 1 business day with the return address and next steps.

Please use a trackable shipping method and keep your shipping receipt.

Refund Processing

Once we receive your return, we will inspect it and process the refund within 1-2 business days. Refunds will be issued to your original payment method. Depending on your bank's processing time, it may take up to 8 business days for the funds to appear in your account. We will notify you by email or phone once the refund is complete.

Return shipping costs are your responsibility unless the item is defective or incorrect. For returns from outside mainland France, please contact customer service in advance to confirm shipping arrangements.

Right of Withdrawal

In accordance with French Consumer Code, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party you designate, other than the carrier) take physical possession of the goods. To exercise your right of withdrawal, you must inform us at info@julezmaison.com by a clear statement (e.g., a letter sent by post or email). You may use the standard withdrawal form available upon request, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.